Return and Refund Policy

Delivery and Returns Policy

All Gift Vouchers purchased in salon at Ambience or online are valid for 12 months from date of purchase.

Gift Vouchers can be redeemed for either treatments or products purchased at Ambience Health and Beauty Clinic.

We offer FREE delivery on all Gift Vouchers purchased and aim to dispatch your order within 1-5 working days.

Please note we do not dispatch outside of the UK.

We cannot accept any returns on Gift Vouchers. Bookings

When you book an appointment with us we

will ask you for a booking deposit. This

deposit will be used as part payment towards your service and is fully refundable providing we receive at least 24 hours notice if you need to cancel your appointment.

Your deposit payment will be 50% of the

cost of your service.

Cancellation Policy

Users may cancel bookings made online, subject to the cancellation being made prior to the cancellation period as defined by the service provider at the time of booking

and any reservation fees/deposits are refunded to the card used at the time of booking.

A cancellation of an appointment after the cancellation period has expired will result in loss of the reservation fee/deposit. The amount lost depends on the total cost of

your booking but will be no more than the amount initially charged. If the service provider unilaterally cancels the whole booking the reservation fee/deposit will be

credited back to the card used at the time of booking. If the services provider only partially cancels a booking, your reservation/deposit fee will not change.

If an appointment has not been cancelled before the applicable cancellation period, the salon reserves the right to charge users the balance of the appointment cost

(i.e. the payment due in the salon which equals the total cost of the appointment minus the reservation fee/deposit paid online).

If you fail to arrive by your agreed appointment time, you authorise the services provider to charge to your credit

card or debit card or other payment method without further reference to you an amount lower or equal to your total booking value (less any deposit fee/reservation paid)

or an amount that might be set out in the service provider's terms and conditions.

In the case of group bookings if any part of your group-fail to arrive by the agreed appointment time, you authorise the service provider to charge to your credit card or debit card or other payment method an amount lower or equal to the booking value for the persons that have not arrived on time (less any deposit fee/reservation

paid)