When you book an appointment with us we will ask you for a booking deposit/reservation fee. This deposit will be used as part payment towards your service and is fully refundable providing we receive at least 24 hours notice if you need to cancel your appointment.
Your deposit/reservation payment will be 50% of the cost of your service.
Users may cancel bookings made online, subject to the cancellation being made prior to the cancellation period as defined by the service provider at the time of booking
and any reservation fees/deposits are refunded to the card used at the time of booking.
A cancellation of an appointment after the cancellation period has expired will result in loss of the reservation fee. The amount lost depends on the total cost of your booking but will be no more than the amount initially charged. If the service provider unilaterally cancels the whole booking the reservation fee will be credited back to the card used at the time of booking. If the services provider only partially cancels a booking, your reservation/deposit fee will not change.
If you fail to arrive by your agreed appointment time, you authorise the services provider to charge for the full cancellation fee.
In the case of group bookings if any part of your group-fail to arrive by the agreed appointment time, you authorise the service provider to charge the full cancellation fee.
Customers who have paid up front for courses or have credit to the agreed amount will not be required to pay a booking fee but if the appointment is cancelled within 24 hours of the appointment time or is classed as a no show then the cancellation fee/treatment course will be deducted from it.
By proceeding to make a booking you are confirming that you have read, understood and accept these terms and conditions.
Delivery and Returns Policy
All Gift Vouchers purchased in salon at Ambience or Online are valid for 12 months from date of purchase.
Gift Vouchers can be redeemed for either treatments or products purchased at Ambience Health and Beauty Clinic.
We offer FREE delivery on all Gift Vouchers purchased and aim to dispatch your order within 1-5 working days.
Please note we do not dispatch outside of the UK.
We cannot accept any returns on Gift Vouchers.
Produced: 26th October 2022
This is the privacy notice of Ambience Ltd, Ambience Health & Beauty Clinic whose registered office is at 143 Worcester Road, West Hagley, West Midlands, DY9 0NW referred to as we, us or our in this privacy notice.
This privacy notice sets out how we collect and process your personal data. This privacy notice also provides certain information that is legally required and lists your rights in relation to your personal data.
This privacy notice relates to personal information that identifies you as a natural person (whether you are an actual or potential customer, an individual who browses our website or an individual outside our organisation with whom we interact). We refer to this information throughout this privacy notice as personal data or personal information and further detail of what this includes are set out in this privacy notice below.
The privacy and security of your personal information is very important to us so we want to assure you that your information will be properly managed and protected by us at all times. Please read this privacy notice carefully as it explains how we may collect and use your personal data.
This privacy notice may vary from time to time so please check it regularly. This privacy notice was last updated on 26th October 2022.
How to contact us
Controller and contact details
For the purposes of relevant data protection legislation, we are a controller of your personal data. As a controller we use (or process) the personal data we hold about you in accordance with this privacy notice.
If you need to contact us in connection with the use or processing of your personal data, then you can do so using our contact details as set out below.
Our data protection representatives are Karen Parkes and Nadia Smith who you can contact at 01562 882850.
What information we hold about you and where we obtain this from
The personal data that we collect about you may include the following information:
• Personal data you provide to us in person, via our website or by telephone
• Personal data you provide when you enquire about treatments or when you book an appointment such as name, contact details, medical conditions relevant to the treatment.
• General information about you, such as your name, address, contact details and date of birth
• Personal data you provide if you subscribe to any of our mailing or newsletter services
• Financial details, such as your bank account and card details
• Information about your use of our website such as your IP address, which is a unique number identifying your computer, including personal data gathered using cookies
We collect your personal data from you when you join/book an appointment as a new client. This may involve the collection of data from or about others who are associated with you. By giving us information about someone else for the purpose of treatments you confirm that you have their permission to do so and that you have shared this privacy notice with them.
We may rely on one or more of the following legal bases when processing your personal data for the following purposes:
The processing is necessary to peruse our legitimate interested in the management and operation of our business.
The processing is necessary to inform you of similar product and services that you may be of interest to you.
The processing is necessary for us to comply with the law and our legal requirements.
Who we pass your personal data to
We may need to pass your personal data to other companies which may include:
The information you share with us may be transferred by us or any of the types of firms or organisations we have noted above, to other countries in order for processing to take place, including locations outside of the UK and the European Union. We will only do so if there are adequate levels of protection in place as required by applicable data protection laws.
Accessing our website and cookies
When you visit one of our websites we may collect information from you, such as your email address, IP address and other online identifiers. This helps us to track unique visits and monitor patterns of customer website traffic, such as who visits and why they visit. We use third parties to collate IP addresses to help us understand our Internet traffic data and data regarding your browser type and computer. We may also use web usage information to create statistical data regarding the use of our website. We may then use or disclose that statistical data to others for marketing and strategic development purposes, but no individuals will be identified in such statistical data.
Internet browsers normally accept cookies by default, although it's possible to set a browser to reject cookies. We'll ask your permission before using any cookie that's not essential to the email or the use of the website. However, refusing to accept cookies may restrict your use of our website and/or delay or affect the way in which our website operates. You can find more information on cookies when you visit our website.
The open nature of the internet is such that data may flow over networks without security measures, and may be accessed and used by people other than those for whom the data is intended.
While this is outside of our control, we do take the protection of your information very seriously and aim to apply appropriate levels of security at all times.
We will only store your data for as long as is necessary to comply with the requirements of your ongoing relationship with us and any legal obligations or lawful processing conditions that may exist as a result. You have a number of rights concerning the personal information we use, which you may ask us to observe. In some cases even when you make a request concerning your personal information, we may not be required, or be able to carry out your request as this may result in us not being able to fulfil our legal and regulatory obligations under the lawful processing conditions under which we hold your data or because there is a minimum statutory period of time for which we have to keep you information. If this is the case, we'll let you know our reasons.
You can ask us to:
If you have any questions or concerns about this privacy notice or your data protection rights please contact us using our details set out at the beginning of this privacy notice.
You also have the right to make an enquiry or to complain to the Information Commissioner’s Office (ICO) if you are unhappy with our use of your data, or if you think we have breached a legal requirement. Further details about the ICO are available at: www.ico.org.uk.
How we contact you about other products and services
We may from time to time process your personal data to let you know about similar products and services that may be of interest to you. This is because we value your custom and we pride ourselves in offering professional and tailored advice which meets your specific insurance needs. This includes keeping you informed on the latest insurance and industry information and details of any offers or promotions relating to the insurance services we provide to you. Our lawful basis for processing your personal data in this way is as is necessary to pursue the legitimate interests of our business, unless we have otherwise obtained your consent to do so. We may contact you by post, telephone or e-mail. You will be given the option to stop receiving any communications from us in this regard at any time however please note that this will not affect us contacting you about the servicing of products that you have specifically requested from us.